Services
Licenses, solutions and support for professional video platforms. Each service can be bought on its own; most projects use all three.
Software licensing
We act as the licensing partner between software vendors and the organisations that run their software. You deal with one supplier, one contract and one invoice for the video software in your platform.
What is included
- Selection of the edition, capacity and term that fits the use case: perpetual and subscription licenses, per-server, per-channel and per-viewer models, depending on the vendor
- Quotation, contracting and invoicing under a single agreement, with VAT handled correctly for EU, Serbian and other customers
- Delivery of license keys and activation within one business day of payment
- Renewal management: reminders before expiry, consolidated renewal dates across products
- Upgrades, capacity increases and transfers between servers during the term
- License compliance reviews for customers with many installations
Software categories
- Media server, origin and edge software for live and on-demand delivery
- Transcoding, packaging, recording and archive software
- Playout, channel assembly, monitoring and analysis tools
- Video surveillance and media asset management platforms
Technology solutions
When the task is a working platform rather than a license, we deliver the project: from the first architecture diagram to a signed acceptance report.
What is included
- Requirements and architecture: capacity planning, redundancy, network and storage design, hardware or cloud sizing
- Deployment of the licensed software on the customer’s servers or cloud accounts
- Integration with existing systems: billing and subscriber management, authentication, CMS, monitoring, automation through APIs
- Migration from legacy platforms with a parallel-run period
- Load testing and acceptance testing against agreed criteria
- Documentation of the delivered system and training for the operations team
Typical projects
- A delivery platform for a telecom operator: origin, edge nodes, packaging, DRM integration
- A channel launch for a broadcaster: playout, monitoring, distribution to partners
- A multi-site video surveillance platform for an enterprise with central archive and access control
See solutions by area for more detail.
Support and maintenance
An annual agreement that keeps the delivered platform running: software updates, incident response and a named engineer who knows the installation.
Levels
| Standard | Business hours, next-business-day response, software updates, email and ticket support |
|---|---|
| Extended | 12×5 coverage, 4-hour response for incidents affecting service, quarterly review of the installation |
| Critical | 24×7 coverage, 1-hour response for outages, named engineer, on-site visits by agreement |
What is included at every level
- Access to vendor updates and security fixes for the licensed software
- Ticket system with history and reporting
- Escalation to the software vendor with Orbius managing the case
- Advice on capacity, upgrades and changes to the platform